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Why is my sound or camera not working?
Why is my sound or camera not working?

Audio issues

Updated over a week ago

If your sound or microphone is not working in the Lesson Space, please ensure that you have enabled audio/video on your browser.

Additionally, if your audio and camera are not working, please ensure that you do not have any add-ons or plugins, as they can cause issues. If you do have any add-ons or plugins downloaded, please check your settings to ensure they are not blocking your camera or audio.

Enabling Audio/Video on Chrome:

1. Click the icon on the leftmost side of the address bar when you are on https://tutor.peardeck.com/

2. Click on Site Settings. Make sure both ‘Microphone’ and ‘Camera’ are ‘Allowed by you’. 

Enabling Audio/Video on Safari

  1. On your Mac, choose the Safari menu and select Preferences

  2. Select Websites

  3. Select Microphone

  4. Select the checkbox next to the website to allow it to access the microphone

  5. Select Camera

  6. Select the checkbox next to the website to allow it to access the camera

Enabling Audio/Video on Firefox:

  1. Click the Menu button and select Preferences

  2. Click Privacy & Security from the left menu

  3. Scroll down to the Permissions section

  4. Click the Settings button for the Microphone option

  5. Enter the website URL in the Search field for the site that you want to access your microphone

  6. Press the Enter key.

  7. Click the Save Changes button.

  8. Click the Settings button for the Camera option

  9. Enter the website URL in the Search field for the site that you want to access your camera

  10. Click the Save Changes button.

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